Order Cancellation Policy

1. You may modify or cancel your order within 24 hours of placing it. After that, the order enters processing and cannot be changed or canceled—unless handled through our Return & Refund policy.

2. To cancel or modify: Email us at support@primepersonalizedgifts.com with the subject line “[Modify/Cancel Order + Order Number]” along with your order email and number.

3. We will respond within 1 business day to confirm.

4. If approved, refunds are processed within 3–5 business days via your original payment method.

5. If the order has already been printed, packed, or shipped, cancellation requests will be managed through our Return & Refund process.

Frequently Asked Questions

• Can I cancel if I mis-typed my email? Yes, please include your order number and contact details to help us locate your order.

• Will there be a fee if I cancel after 24 hours? If the order hasn’t shipped, we may charge a small processing fee—otherwise, please use Return & Refund.

• How long does a refund take? Refunds are issued within 3–5 business days to your original payment method.