📦 PrimePersonalizedGifts Shipping Policy
Welcome to PrimePersonalizedGifts! We want your experience to be smooth from the moment you place your order to the day it arrives at your doorstep. Please review our shipping policy carefully.
🚚 Shipping Carriers
We ship using USPS and YunExpress, depending on your location and shipping method.
⏱ Processing Time
All orders are made-to-order.
- Production Time: 3–5 business days
- Business days exclude weekends and U.S. federal holidays.
📬 Estimated Delivery Time
After processing, the estimated delivery takes:
- 7–10 business days across the United States.
Please note: unexpected delays may occur due to holidays, customs, or weather.
🔍 Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking link.
If you have a PrimePersonalizedGifts account, you can also check your order status under “My Account.”
💵 Shipping Rates
Shipping fees vary by destination and item count.
- Starting at $5.99 for the first item
- $1.99 for each additional item
We currently ship within the United States only. We do not ship to PO Boxes, APO/FPO addresses.
📦 Lost or Undelivered Packages
- If your tracking shows delivered but you haven’t received the package, contact us immediately.
- If your package is lost in transit, notify us within 4 days of the estimated delivery date. We will verify and reprint + reship your order free of charge.
🏠 Wrong Address Policy
If the address provided is incorrect:
- Reshipping fees will apply.
- We’ll notify you if the package is returned to our facility.
🧵 Damaged or Defective Items
If your order arrives damaged or with a defect:
- Email a photo of the product to: support@primepersonalizedgifts.com
- We’ll arrange a free replacement or a refund.
📞 Contact Us
For questions or help with your order, feel free to reach out:
- 📧 Email: support@primepersonalizedgifts.com
- 📞 Phone: +84 706044037
- 📍 Address: 76 Kim Long, Kim Long Ward, Hue City, Thua Thien Hue 53000, Vietnam.